🏫 HR Software Training & Support
Training & Support
From day-one onboarding to ongoing upskilling, our Hyderabad-based team ensures your HR team gets maximum value from HRSoftwareHyderabad — every step of the way.
Always Here When You Need Us
Multiple ways to reach our expert support team — choose what works best for your urgency and preference.
Live Chat
Instant answers to product questions, compliance queries, and how-to guidance. Average first response: under 5 minutes during business hours.
All PlansPhone Support
Speak directly with a Hyderabad-based product specialist. Ideal for complex payroll configurations or compliance walkthroughs. No IVR maze — direct to a human.
Growth & EnterpriseEmail Support
Detailed written support for non-urgent questions, configuration requests, and compliance documentation. Full conversation history retained.
All PlansVideo Support Calls
Screen-share sessions for complex setup tasks, payroll configuration, or advanced feature training. Book via the customer portal.
Growth & EnterpriseKnowledge Base
Comprehensive library of 300+ articles, video tutorials, and step-by-step guides. Searchable, mobile-optimised, and updated with every platform release.
All PlansDedicated Account Manager
A single point of contact who knows your business configuration, handles escalations, and conducts quarterly business reviews to optimise your usage.
EnterpriseGet Your Team Up to Speed Fast
Structured training for every role — HR admins, payroll managers, and employees — so everyone can use the platform confidently from day one.
HR Admin Onboarding Training
- Platform setup & configuration walkthrough
- Employee data import from Excel
- Leave policy & attendance setup
- First payroll run — step by step
- Compliance module configuration (PT, PF, TDS)
Payroll Manager Certification
- Payroll component configuration
- Salary revision & arrear calculations
- Form 12BB processing & TDS calculations
- ECR generation & PT return filing
- Year-end Form 16 & 24Q filing
Employee Self-Service Training
- Downloading payslips from portal
- Applying for leave via web & mobile
- Submitting IT declarations (Form 12BB)
- Updating personal information
- Raising HR helpdesk tickets
Manager Training
- Approving leave requests
- Viewing team attendance dashboards
- Running performance review cycles
- Accessing department payroll reports
- Mobile app for on-the-go approvals
Common Support Questions
Is training included in the subscription price?
Yes. Initial onboarding training for your HR team is included in all plans at no extra cost. Refresher training and advanced sessions are also available free of charge.
How do I raise a support ticket?
Via live chat in the platform, email to support@hrsoftwarehyderabad.com, or phone. All tickets are tracked with a case number and SLA commitment.
What are the support response times?
Live chat: <5 minutes. Phone: immediate during business hours. Email: average 47 minutes. Critical issues (payroll blocked): 30-minute response guarantee.
Is there a community forum?
Yes — our HR community forum has 3,000+ members sharing best practices, compliance tips, and product Q&As. Access via the customer portal.